Responsible Gaming at 20bd

1 18+ Age Restriction Policy

18+ Access to the 20bd platform is strictly restricted to individuals who are 18 years of age or older. This requirement is absolute and applies to all players in Bangladesh without exception. Gambling is an adult activity and 20bd takes its obligation to prevent underage access with the utmost seriousness.

All new 20bd accounts are subject to age verification as part of the standard Know Your Customer (KYC) process. Players must submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming their date of birth before deposits, withdrawals, or continued play are permitted. Accounts where age cannot be confirmed to our satisfaction will be suspended until satisfactory verification is provided.

Keeping Minors Safe

If you share a device with younger family members, we strongly encourage you to take the following precautions to prevent minors from accessing the 20bd platform:

• Always log out of your 20bd account when you have finished playing, especially on shared or family devices.
• Never share your 20bd login credentials — username, password, or linked bKash/Nagad/Rocket account details — with any other person.
• Use your device's built-in parental control or screen-time management features to restrict access to gambling websites during hours when children may use the device.
• Keep your registered payment methods (bKash, Nagad, Rocket) secured with PIN codes that are not known to minors in your household.
• If you suspect that a minor has accessed a 20bd account, contact [email protected] immediately so that we can take protective action.

2 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. At 20bd, we want every Bangladeshi player to be informed about the warning signs so that they can take action early. Gambling becomes a problem when it is no longer purely recreational and begins to have a negative impact on your finances, relationships, mental health, or day-to-day responsibilities.

The following warning signs may indicate that gambling is becoming or has already become a problem. You do not need to experience all of these signs — even a few may warrant a closer look at your habits.

If you recognise two or more of the signs above in your own behaviour, we encourage you to use the responsible gaming tools available on 20bd and to reach out to our support team at [email protected]. You are not alone, and early action makes a significant difference.

3 Responsible Gaming Tools

20bd provides a comprehensive set of responsible gaming tools that are available to every registered player in Bangladesh at no cost. These tools are designed to give you meaningful control over your gambling activity and to make it easier to maintain healthy play habits over the long term. All tools can be activated directly from your account settings or by contacting [email protected].

How to Access Your Responsible Gaming Settings

Once logged in to your 20bd account, navigate to the account settings panel. You will find a dedicated "Responsible Gaming" section where all available tools are listed and can be configured. Changes to limits that reduce your activity (for example, lowering a deposit limit or activating a time-out) take effect immediately. Changes that increase your activity allowance are subject to a mandatory review period as described in the relevant sections below.

4 Self-Exclusion Options

Self-exclusion is one of the most powerful responsible gaming tools available at 20bd. When you activate a self-exclusion, your account is immediately restricted — you will be unable to log in, deposit, place bets, or access any gambling content on the platform for the full duration of the exclusion period. All scheduled marketing communications are also suspended immediately upon exclusion activation.

Available Self-Exclusion Periods

• 30-day exclusion: A short cooling-off period suitable for players who want to take a temporary break and reassess their habits.
• 90-day exclusion: A medium-term break that provides sufficient distance from gambling to address developing concerns.
• 6-month exclusion: A longer exclusion period recommended for players who have identified significant problem gambling behaviour.
• Permanent exclusion: A lifelong exclusion from the 20bd platform. This cannot be reversed under any circumstances. Any remaining account balance at the time of permanent exclusion will be returned to your registered payment method.

How to Request Self-Exclusion

1. Log in to your 20bd account and navigate to Account Settings > Responsible Gaming.
2. Select "Self-Exclusion" from the available tools and choose your desired exclusion period.
3. Confirm your selection. The exclusion will take effect immediately upon confirmation.
4. You will receive a confirmation message to your registered email address acknowledging the exclusion period and its end date (if applicable).
5. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will action your request within one business day (Bangladesh Standard Time, UTC+6).

Reinstating an Account After Exclusion

For temporary exclusions (30 days, 90 days, or 6 months), your account will not automatically reactivate at the end of the exclusion period. You must actively contact [email protected] to request reactivation. Before reactivation is granted, our support team may ask you to confirm that you have reflected on your gambling habits and are returning to play responsibly. There is a mandatory 24-hour cooling-off period between your reactivation request and actual account reinstatement.

5 Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling spending within a budget you are comfortable with. 20bd allows every player to set limits on the total amount of BDT they can deposit over a given time period. These limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, SureCash, and Tap.

Limit Types

• Daily deposit limit: The maximum total BDT amount you can deposit within a single calendar day (Bangladesh Standard Time).
• Weekly deposit limit: The maximum total BDT amount you can deposit within a rolling 7-day window.
• Monthly deposit limit: The maximum total BDT amount you can deposit within a rolling 30-day window.

How Limits Are Applied

When you set or reduce a deposit limit, the change takes effect immediately and cannot be overridden by the system. If you attempt to deposit an amount that would exceed your active limit, the transaction will be declined with a clear notification explaining which limit has been reached. Your existing limits are always displayed in the Responsible Gaming section of your account settings so you can monitor your position against them at any time.

Increasing or Removing a Limit

Requests to increase a deposit limit or remove an existing limit are subject to a mandatory 7-day cooling-off period from the date the increase request is submitted. This delay is intentional — it gives you time to reconsider whether the increase is genuinely in your interest. During the cooling-off period, your existing lower limit remains fully in force. You may cancel an increase request at any time during the 7-day period without penalty.

6 Time-Out & Cool-Off Features

Taking regular breaks from gambling is an important habit that helps prevent sessions from escalating beyond what you planned. 20bd offers several time-based tools that either remind you to take breaks or enforce them automatically, depending on the setting you choose.

Session Time Limits

You can set a maximum continuous session duration — for example, 1 hour or 2 hours — after which you will be automatically logged out of the 20bd platform. A warning notification will appear 10 minutes before your session limit is reached, giving you time to complete any active game rounds. Once the limit is reached and you are logged out, you may log back in for a new session, but the system will prompt you to consider whether continued play is the right choice.

Reality Check Notifications

Reality check reminders are on-screen notifications that appear at regular intervals (configurable at 30 minutes, 1 hour, or 2 hours) during an active gaming session. Each notification displays the total time you have been playing and the net balance change since your session started. These reminders are designed to break the absorption effect of extended gaming and prompt a brief, conscious evaluation of your session.

Account Cool-Off Period

If you feel you need a break but are not ready to commit to a full self-exclusion, a cool-off period may be more appropriate. Cool-off periods of 24 hours, 48 hours, or 7 days are available. During a cool-off period, your account is paused — you cannot deposit or place bets, but your account remains open and will reactivate automatically at the end of the cool-off window. Cool-off periods take effect immediately upon request and cannot be cancelled once activated.

7 Support & Help Resources

If you believe your gambling is becoming a problem — or if someone close to you has expressed concern about your play — please do not hesitate to reach out. Asking for help is a sign of strength, and support is available both from the 20bd team and from wider community and mental health resources.

Contacting 20bd Support

The 20bd responsible gaming support team can be contacted by email at any time. All responsible gaming enquiries are treated with complete confidentiality and are handled by trained staff who can assist with activating account restrictions, discussing your concerns, or escalating your case if needed.

Tips for Maintaining Healthy Play Habits

• Set a strict entertainment budget for gambling each month and never exceed it, regardless of wins or losses.
• Treat every amount you deposit as an entertainment expense — like a cinema ticket — not as an investment you expect to recover.
• Never gamble under the influence of alcohol, stress, grief, or strong emotions. These states impair judgement and increase the risk of problem gambling behaviour.
• Take frequent breaks during sessions. Stand up, move around, and eat or drink something before continuing.
• Keep gambling as one of many leisure activities in your life. Maintaining interests outside gambling provides perspective and reduces the risk of it becoming disproportionately important.
• Talk openly with a trusted friend or family member about your gambling habits. External perspective is one of the most reliable checks against problem escalation.
• If you have had a large loss, stop playing immediately rather than attempting to recover the loss in the same session.

8 Our Commitment to Safe Play

Responsible gaming is not a compliance checkbox for 20bd — it is a core part of how we operate. We built the 20bd platform for Bangladeshi players who want a safe, fair, and enjoyable online gaming experience. That means investing in the tools, staff training, and policies that make responsible play genuinely possible for every one of our players.

Our platform is protected by 256-bit SSL encryption, and all game outcomes are governed by certified random number generation to ensure fair play. We do not manipulate game results, and we do not use dark patterns or deceptive design to encourage players to spend beyond their intended limits. All bonus terms are stated plainly, and players are never pressured to accept promotions that do not suit their situation.

We monitor player activity for behavioural patterns that may indicate emerging problem gambling — such as sharply increased deposit frequency, extended unbroken sessions, or rapid escalation of bet sizes. When our systems detect these patterns, our team may reach out proactively to check in and remind players of the responsible gaming tools available to them.

20bd is committed to ensuring that the 20bd platform remains a positive and safe environment for adult players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We continually review and improve our responsible gaming programme to reflect best practices and the evolving needs of our player community.